Refund policy

At OneStop, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery.

  • You received the wrong product or an incorrect size/variant.

  • The product is significantly different from what was ordered.

  • The product has a manufacturing defect.

To be eligible for a return, the product must generally be unused, unworn, and in its original packaging, with all tags, accessories, and included items intact.

2. Return Period

Return requests must be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted unless the issue is related to a verified manufacturing defect or an error on our part.

3. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other practical reasons.

These may include:

  • Personal hygiene products

  • Beauty and skincare products that have been opened or used

  • Undergarments

  • Products damaged due to misuse

  • Products without their original packaging

  • Clearance or final-sale items, where clearly stated

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

For faster assistance, provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the product and packaging

Our team will review the request and provide the appropriate solution.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

6. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement depending on product availability.

If the exact product is unavailable, we may offer an alternative solution, such as a refund.

7. Return Shipping

If the return is required because we sent the wrong product, the product arrived damaged, or the product has a verified defect, OneStop may cover the applicable return shipping costs.

For other approved returns, return shipping costs may be the customer's responsibility.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the order may be subject to our standard return policy.

9. Refunds for Undelivered Orders

If an order cannot be delivered because of an issue caused by the customer, such as an incorrect or incomplete delivery address or failure to receive the package, additional shipping charges may apply.

If the package is returned to OneStop, please contact our support team to discuss the available options.

10. How to Request a Return or Refund

To request a return or refund, contact our customer support team with:

Order Number: Your order number
Reason: A brief explanation of the issue
Evidence: Photos or videos, where applicable

Our support team will review your request and guide you through the next steps.

11. Important Note

We reserve the right to reject return or refund requests that do not meet the conditions outlined in this policy or where there is evidence of misuse, intentional damage, or fraudulent activity.

This policy may be updated from time to time. Any changes will be posted on this page.

Contact Us

If you have questions about our Return & Refund Policy, please contact our customer support team through the contact information provided on the OneStop website.