Shipping policy

At OneStop, we are committed to making your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

Order Processing

  • Orders are processed within 1–3 business days after payment or order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive shipping information where tracking is available.

Delivery Time

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

  • Local Orders: 3–7 business days
  • International Orders: 7–15 business days

Please note that these are estimated delivery times and may vary due to weather, customs clearance, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated based on your delivery location, order size, and the shipping method available at checkout.

Any applicable shipping fees will be displayed before you complete your purchase.

Tracking Your Order

If tracking is available for your order, we will provide you with a tracking number once your order has been shipped. You can use this information to monitor your shipment's progress.

Please allow some time for tracking information to become active after your order has been dispatched.

Delayed or Lost Orders

While we work with reliable shipping partners, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help you check its status.

OneStop is not responsible for delays caused by courier services, customs, incorrect shipping information, natural events, or other circumstances outside our control.

Incorrect Shipping Information

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply for re-delivery.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package and product.

We will review the issue and assist you according to our return and refund policy.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

OneStop
Email: theonestopsupport@gmail.com

We appreciate your trust in OneStop and thank you for shopping with us.